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AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.

We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

1Based on 2013 Office of the Commissioner of Insurance market share statistics
Website

https://www.axa.com.hk
AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance. AXA Hong Kong is committed...
AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.

We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

1Based on 2013 Office of the Commissioner of Insurance market share statistics
Website

https://www.axa.com.hk

Customer Care Officer, Contact Centre Initiatives

Job level Middle
Work exp No work experience
Education Associate Degree
Location
Within Hong Kong Hong Kong
Employment type Full Time
Industry Insurance
Job function Insurance > Others
Published On 23/01/2018 2018-01-23
ref. 1700066X_73896
Responsibilities:
  • Handle customer inquries from different incoming channels (e.g. phone, fax, email, digital media etc)
  • Delivery prompt response and good customer service within established turnaround standard
  • Handle outbound service call to customer including post-ale and courtesy call in professional manner
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
  • Resolve and follow up thoroughly customer enquiry and soft-complaints. If necessary, identify and escalate priority issues to manager
  • Updates job knowledge by studying new product descriptions; participating in educational opportuninties and undertaking e-learning exam and training


Requirements:
  • Post-Secondary with customer service experience.
  • Candidates familiar with bank or Insurance background is an advantages
  • IIQE License 1, 3 & 5 preferred
  • Good spoken and written in both English and Chinese (Mandarin and Cantonese)
  • Customer-oriented with passion, patience and caring attitude
  • Good interpersonal and communication skills
  • Candidates with no concern over shift duty will be given priority
  • Good Computer Literacy
  • Fresh graduates are welcome