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RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Customer Care Officer in Retail Bank ( HK$ 16,000 )

Job level Entry
Education F.5 - F.7 or DSE
Location
Within Hong Kong Hong Kong
Employment type
Industry Banking
Job function Banking / Finance > Account / Relationship Management
Banking / Finance > Others
Published On 17/04/2018 2018-04-17

Job Description: 

 

Contact Centre Business plays a central role in maintaining our reputation as a leader in banking. The division serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking service to our millions of customers through both inbound and outbound calling activities. The value of our Contact Centre Business operations continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

We are currently seeking a high caliber professional to join our team as Customer Care Officer, Premier Relationship.

 

Responsibilities

  • Handle customer enquiries, transactions and customer dispute or complaint cases 
  • Provide professional phone banking services to premier customers
  • Understand customer needs and recommend appropriate financial solutions

 

Requirements

  • Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder with some working experience, or holder of associate degree, higher diploma or degree from a tertiary institution
  • Financial institution or call centre experience preferable
  • Highly customer-focused approach, with the drive to provide the highest level of client service
  • Insurance or investment licences a definite advantage
  • Effective communication and problem solving skills
  • Fluency in Cantonese, and understand English/PutongHua
  • Willing to perform shift duties, including weekends and public holidays if required. Appropriate shift allowance will be granted

 

Employee Support: Job training, coaching and  alongside exciting and varied career development opportunities. 

For further information, please send email to venus.cheng@recruitfirst.com.hk or call Venus Cheng at 3705 7823.