Passionate about network, mobile and tele-communication?  Excited to connecting people together through pioneering technologies? Dedicated to expanding your full potential in the ever-changing and rapidly-growing market? CMHK is definitely the right wonderland for you. Being the biggest and one of the...

Passionate about network, mobile and tele-communication? 
Excited to connecting people together through pioneering technologies?
Dedicated to expanding your full potential in the ever-changing and rapidly-growing market?
CMHK is definitely the right wonderland for you.

Being the biggest and one of the most potential telecom operators in Hong Kong, our vision is to build CMHK as a digital service leader in Hong Kong market. Together with our people, CMHK strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an open environment, cultivating enduring passion towards work, encouraging agilely reaction and building strong team collaboration. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver.

We are confident to help you perform at your best and achieve your full potential at every possible angle. Grow stronger, perform better and succeed further with CMHK.

Customer Feedback Analysis Supervisor

Job level Middle
Work exp Minimum 3 Years
Education Diploma / Certificate
Location
Kwai Hing
Employment type Full Time
Benefits Dental plan, 13-month pay, 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Telecommunications
Job function Banking / Finance > Research / Analysis
Sales / Business Development / Customer Service > Customer service / Sales Support
Marketing / Public Relations > Marketing - Market Research
Published On 07/11/2019

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 56th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

 

In this position, you will:

  • Help solicit opinions from team players on customer feedback analysis
  • Study, classify customer feedback and generalize issues for continuous service improvement
  • Review current business operation, evaluate and streamline the workflow and procedures
  • Maintain and periodically review on system selection and requirement for effective and efficient feedback collection
  • Able to conduct research on identified issues to explore the in-depth customer behaviour and expectation
  • Other ad hoc duties as assigned

To be successful in this position, you should meet the following requirements:

  • Higher Diploma or tertiary education in business or statistics related disciplines
  • At least 3-5 years of relevant working experience as analyst / researcher / supervisor in academic or business fields
  • Strong in analytical and communication skills
  • Sound PC knowledge (e.g. Word, Excel, Access, research tools etc)
  • Knowledge of OLAP tools like SAS, COGNOS is preferable 
  • Proficiency in English, Chinese and Putonghua is a must
  • Less experience will be considered as Senior Customer Feedback Analyst

 

When you work:

  • 5 days work 
  • Monday - Friday : 0900 - 1800

 

What you enjoy:

  • Double pay
  • Discretionary bonus
  • Life insurance
  • Medical insurance
  • Annual leave
  • Birhtday leave
  • Birthday gift
  • Marriage leave
  • Compassionate leave
  • Staff discount

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.

  

Please submit your application to us by clicking the button and send your full resume with your availability, current and expected salary to us.