PCCW Limited ( SEHK: 0008) is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses. The Company holds a majority interest in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications...

PCCW Limited ( SEHK: 0008) is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority interest in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. HKT meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

PCCW also owns a fully integrated multimedia and entertainment group in Hong Kong, PCCW Media. PCCW Media operates the largest local pay-TV operation, now TV, and is engaged in the provision of over-the-top (OTT) video service under the Viu brand in Hong Kong and other places in the region.

Also wholly-owned by the Group, PCCW Solutions is a leading information technology outsourcing and business process outsourcing provider in Hong Kong and mainland China.

In addition, PCCW holds a majority interest in Pacific Century Premium Developments Limited, and overseas investments including the wholly-owned UK Broadband Limited. To learn more about PCCW, please visit www.pccw.com.

Customer Officer (Concierge – Korean Speaking)

Job level Entry
Education Diploma / Certificate
Language Chinese - Cantonese, English, Korean
Location
Kowloon Bay
Employment type Full Time
Benefits Medical plan
Industry Telecommunications
Job function Digital / Web / Mobile > Customer Relationship Management (CRM)
Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 27/12/2018
ref. F12329

Responsibilities

  • To provide professional concierge & customer services to clients via phone calls or email;
  • To handle customer inquiries globally and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events;
  • To manage communication with customers in a friendly, professional & courteous manner;
  • To resolve customer complaints, establish relationships with customers, learning their preferences.

Requirements:

  • Certificate holder or above;
  • Strong business sense with good customer service and problem solving skills;
  • Native fluency in Korean both written and speaking is a MUST;
  • Effective communication in written & verbal English & Chinese;
  • Outgoing with good interpersonal and communication skill;
  • Able to effectively and efficiently man the system in use;
  • Keen interest in lifestyle living & enjoy helping people;
  • Customer-oriented, good telephone manner & problem solving skill;
  • Proficient in MS Excel, Word, PowerPoint and Chinese word processing;
  • Required shift and holiday work.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

http://www.hkt.com/staticfiles/HKTCorpsite2/Privacy%20policy/(HKT)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf