PCCW Limited ( SEHK: 0008) is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses. The Company holds a majority interest in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications...

PCCW Limited ( SEHK: 0008) is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority interest in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. HKT meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

PCCW also owns a fully integrated multimedia and entertainment group in Hong Kong, PCCW Media. PCCW Media operates the largest local pay-TV operation, now TV, and is engaged in the provision of over-the-top (OTT) video service under the Viu brand in Hong Kong and other places in the region.

Also wholly-owned by the Group, PCCW Solutions is a leading information technology outsourcing and business process outsourcing provider in Hong Kong and mainland China.

In addition, PCCW holds a majority interest in Pacific Century Premium Developments Limited, and overseas investments including the wholly-owned UK Broadband Limited. To learn more about PCCW, please visit www.pccw.com.

Customer Officer (Email & Livechat)

Job level Entry
Education F.5 - F.7 or DSE
Location
Kowloon Bay
Employment type Full Time
Benefits Medical plan
Industry Telecommunications
Job function Digital / Web / Mobile > Customer Relationship Management (CRM)
Published On 27/12/2018
ref. F12333

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Responsibilities

  • To handle customer enquiries or complaints through email / web chat and offer one-stop resolution;
  • To handle customer dispute cases with care and professionalism and escalate when needed;
  • To maintain and develop good relationships with customers;
  • To follow procedures and workflows with internal guidelines and regulatory requirement properly;
  • To proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties;
  • To assist on ad hoc jobs.

 

Requirements

  • Form 5 or above;
  • Good command in both written and spoken English and Chinese;
  • Effective customer handling and problem solving skills;
  • Knowledge in computer applications e.g. Internet, Microsoft Office and social media platforms;
  • Customer-oriented, Pro-active, willing to learn, able to work independently;
  • Shift duty is required (shift allowance is granted).

 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

http://www.hkt.com/staticfiles/HKTCorpsite2/Privacy%20policy/(HKT)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf