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Founded in 1901 as China Light and Power Company Limited in Hong Kong, CLP Group has grown from a Hong Kong-based power utility into a leading investor and operator in the Asia Pacific Region’s electricity market. Outside Hong Kong, CLP invests in the energy sector in Mainland China, India, Southeast Asia, Taiwan and Australia. Our business includes power generation, transmission and distribution, and electricity and gas retail activities. CLP Holdings Limited, a company listed on the Stock Exchange of Hong Kong, is the holding company for the CLP Group.

Founded in 1901 as China Light and Power Company Limited in Hong Kong, CLP Group has grown from a Hong Kong-based power utility into a leading investor and operator in the Asia Pacific Region’s electricity market. Outside Hong Kong, CLP invests in the energy sector in Mainland China, India, Southeast...

Founded in 1901 as China Light and Power Company Limited in Hong Kong, CLP Group has grown from a Hong Kong-based power utility into a leading investor and operator in the Asia Pacific Region’s electricity market. Outside Hong Kong, CLP invests in the energy sector in Mainland China, India, Southeast Asia, Taiwan and Australia. Our business includes power generation, transmission and distribution, and electricity and gas retail activities. CLP Holdings Limited, a company listed on the Stock Exchange of Hong Kong, is the holding company for the CLP Group.

Customer Relations Officer (CSC) (2-Year Contract)

Job level Entry
Location
Shek Mun New Territories, Hong Kong
Employment type
Industry Public Utilities
Job function Sales / Business Development / Customer Service > Business Development
Published On 26/01/2018 2018-01-26
ref. CLPP-CBD-RCE-CSC-CRO

Applications are now invited to fill the following vacancy in the Residential Customer Experience Department of our Customer & Business Development Business Group (CBD). Reporting to Customer Service Centres Manager, the candidate is required to carry out major duties as follows:

 

  • Provide responsive, efficient, caring and cost effective customer services in relation to electricity supply applications, requests and enquiries.
  • Follow up closely with customers to ensure timely response and delivery of services.
  • Proactively provide cross-sells and up-sells services / products to customers
  • Proactively promote Energy Efficiency & Conservation (EE&C) to customers in Customer Service Centres or designated locations.
  • Perform general centre operations, inventory management and other administrative duties whenever required.

 

Requirements:

 

  • Degree holder or post-secondary school graduate with at least two years of relevant customer service experience
  • Proficiency in spoken Cantonese, English and Putonghua
  • Willing to rotate to different business units to broaden job competencies
  • Good interpersonal and presentation skills, and able to work independently
  • Willing to work under roster

  

Please apply by sending email to hrcd@clp.com.hk giving a detailed C.V., including career history, major achievements and personal attributes on or before 2 February 2018.

 

Important: To facilitate our easy tracking please use a unique file name for all attachments and your email subject box in this format: RCE_CSC_CRO_Last Name_First Name_Other Names (if applicable)

 

Applicants not invited for interview within 6 weeks from the closing date may assume their applications unsuccessful.

 

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: http://clp.to/engPICS.

 

For further information on our company, please visit our website: https://www.clpgroup.com/

 

                                                                                                                       Date Exhibited: 26.01.2018

                                                                                                                       Date Withdrawn: 02.02.2018

 

 Information Classification: PROPRIETARY

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