Established in 1996, NTK Academic Group is one of the leading educational service providers in Southeast Asia. Our main office is centrally located in Hong Kong and occupies a 25,000 square foot Grade A office complex with over 90 classrooms, study areas and a science laboratory. NTK also has a Kowloon campus with over 20 classrooms. We specialize in academic programs for students following international curricula, standardized test preparation, educational planning and educational publishing.


For further details, please visit NTK’s website: http://www.ntk.edu.hk.

Customer Relationship Officer (Customer Service) (5-day work) (Ref:JDCR18)

Job Responsibilities

  • Handle customers’ enquiries in a professional manner
  • Develop positive relationship with new and existing clients, including VIP accounts
  • Understand clients’ needs to recommend the best possible education programs 
  • Identify business opportunities with existing client base
  • Be a key player to drive sales and to exceed the sales target
  • Provide excellent after-sale services to enhance customer satisfaction
  • React promptly to a problem with a feasible solution
  • Work with Marketing team on CRM programs to retain customers and identify opportunities to develop new accounts
  • Support the team and various internal parties to achieve greater efficiency in operation
  • Participate in various project team meetings to give suggestions on areas of improvement
  • Assist in ad hoc projects assigned by the Management


Essential Qualities

  • Bachelor's degree in any discipline 
  • Minimum 1 year sales experience, preferably in the education industry
  • Good command of spoken and written English, Cantonese and Mandarin 
  • Good presentation & communications skills
  • Possess problem-solving skills and good listening skills to tailor the best package according to clients' needs
  • A good team player and good interpersonal skills 
  • Able to prioritize and handle multiple tasks simultaneously
  • Fresh graduate with impressive academic background will also be considered


Working Location

  • Causeway Bay or Kowloon City Area


What We Offer


An attractive remuneration package, 5-day work schedule, incentive payment, training program, medical benefits, and sponsorship of staff well-being activities will be offered to the successful candidate, along with various career development and advancement opportunities. The School offers a friendly and multi-national working environment.


Salary is commensurate with qualification and experience.


Thank you for your interest. Please note that we will only contact shortlisted candidates.


We are an equal opportunity employer. Personal data collected will be used strictly for recruitment purposes only and will be destroyed within 12 months. 


Interested parties please send detailed CV and cover letter with expected salary by clicking

Job level Entry
Work exp
Industry Education / Training
Job function Sales / Business Development / Customer Service (Account Servicing)
Sales / Business Development / Customer Service (Business Development)
Sales / Business Development / Customer Service (Sales Management)
Location Causeway Bay, Kowloon City
Employment type Full Time
Benefits 5-day week , Competitive pay , Discretionary bonus , General holidays , Insurance plan , Medical plan , Performance bonus
Published On 05/12/2018