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RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Customer Relationship Officer (Luxury Portioned Coffee Brand, Premium Service, 5 day Work)

Responsibilities:

  • Greet and be responsible for creating account and solve enquiries/complaints on the phone
  • Receive and handle the orders from customers by entering up-to-date information in the system
  • Introduce and promote coffee products through cross- and up-selling
  • Handle customers’ questions about the coffee machine and set the appropriate maintenance procedure
  • Update and follow up the customer details in the system

 

 

Requirement:

  • 2 years of experience in premium customer service/call center
  • Good command in Chinese and English (verbal & written), other language is a PLUS
  • Expertise in verbal communication with different customers
  • Excellent in customer service, understanding of customer’s needs and ability to capture customer’s interest
  • Strong interest in coffee products
  • Attention to detail, problem identification and solving

 

Excellent training and development and a competitive remuneration package & benefits will be offered.

 

Interested applicant, please click ‘Apply Now’ or email me your updated Resume to crystalip@recruitfirst.com.hk. Feel free to contact Crystal Ip at 6460 7370 / 3990 0386 for further details.