We are a well established International Freight Forwarders Group specialized in Asia Europe trade since 1980. For details please browse our website : www.ifbgroup.net

We are a well established International Freight Forwarders Group specialized in Asia Europe trade since 1980. For details please browse our website : www.ifbgroup.net

Customer Service

Job level Entry
Work exp Minimum 1 Year
Education F.5 - F.7 or DSE
Location
Wanchai
Employment type Full Time
Benefits 13-month pay, Medical plan, Performance bonus
Industry Freight Forwarding / Logistics / Delivery / Warehousing
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Logistics / Transportation > Freight / Cargo Forwarding
Logistics / Transportation > Supply Chain / Logistics
Published On 04/12/2019

Job Description

  • Customer Services Representative shall report to the Customer Services Supervisor and General Sales Manager.
  • Contact and serving to the clients/customers in regards to the cargo which would have been shipped via different kind of modes.
  • Monitor the shipments on a daily basis, deal with any issues that may have occurred
  • Respond to all requests for quotes from customer or sales executive.
  • Co-lead procurement and sourcing initiatives for assigned trade lane development.
  • Coordinate/drive business for the company in cooperation with the sales person owning the customer and other relevant departments.
  • Communication with overseas for handling off-shore or triangle shipment.

Requirements

  • F.5 or above in Business/ Supply Chain related disciplines
  • With relevant experience in sea-freight and customer service in freight forwarding company
  • At least 2 years experience on sea-freight and air freight operations
  • Strong communication and interpersonal skills
  • Customer-oriented, proactive and well-organized
  • Good computer knowledge in Microsoft office
  • Proficiency in English, Chinese and Putonghua

Benefits

  • Double pay
  • Performance bonus
  • Medical insurance
  • Mandatory Provident Fund (MPF)
  • Good working environment
  • Office located in Wanchai

Interested parties please send full resume giving details of expected salaries and availability  by clicking Apply Now.

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