RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Customer Service Advisor (5 Day, Fresh Welcomed)

Job level Entry
Work exp Less than 1 year To 3 Years
Education F.5 - F.7 or DSE
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Full Time
Benefits 13-month pay, 5-day week, Competitive pay, Dental plan, Discretionary bonus, Education subsidies, Flexible working hours, General holidays, Guaranteed bonus, Insurance plan, Medical plan, MPF, Performance bonus, PRC holidays, Staff care centre, Staff loan, Year-end bonus
Industry Freight Forwarding / Logistics / Delivery / Warehousing
Job function Catering / Hospitality > Customer Service / Ambassador
Logistics / Transportation > Customer Services
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 16/03/2019

Responsibilities

  • Delivering outstanding customer service via inbound calls and emails
  • Resolving complaints and requests from customers with compassion and efficiency
  • Updating and tracking status for customers
  • Ad hoc duties

Requirements

  • Associate degree / Higher diploma holder in any discipline
  • Good communication skills in spoken English and Mandarin
  • Prior customer service experience is an advantage
  • Customer oriented and good problem solving skills
  • Basic PC knowledge

What we offer

  • 5 Day work week
  • Comprehensive training provided
  • Year-end and performance bonus provided
  • Annual leave
  • Full employee benefit