RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Customer Service Advisor/Complaint Investigation Team (Logistic/5 days/HD/Asso/Fresh grad welcome/Allowance)

Job level Entry
Work exp Less than 1 year To 2 Years
Education Associate Degree
Location
Kowloon Bay
Benefits 13-month pay, 5-day week, Competitive pay, Discretionary bonus, General holidays, Insurance plan, Medical plan, MPF
Industry Freight Forwarding / Logistics / Delivery / Warehousing
Job function Logistics / Transportation > Customer Services
Logistics / Transportation > General / Others
Travel / Tourism > Customer Service / Guest Relations
Published On 30/10/2019
Salary (HKD) $14,000 - $16,000 / month

Job duties:

  • Act as a representative in the tracing team to investigate serious complaints and incidents
  • Handle inquiries and general complaints through incoming calls and email
  • Track shipment status for clients and customers
  • Handle administrative duties

 

Job requirements:

  • Higher Diploma and Associate Diploma holder or above
  • Prior customer service experience, including full-time/part-time/internship is an advantage
  • Good command of English and Chinese, including Mandarin
  • Passionate, cheerful and result-driven personality
  • Strong interest in developing career in the logistic industry