RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Customer Service Advisor (Medical Hotline/ Office Hour/ No selling)

Job level Middle
Work exp 1 Year To 4 Years
Education Diploma / Certificate
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Full Time
Benefits 13-month pay, 5-day week, Additional subsidies, Dental plan, Discretionary bonus, Education subsidies, Flexible working hours, General holidays, Insurance plan, Medical plan, MPF, Performance bonus, PRC holidays, Special / extra leave, Statutory holidays, Year-end bonus
Industry Insurance / Pension Funding (MPF)
Job function Insurance > Claims
Insurance > Others
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 17/09/2019

Main responsibilities

  • Delivering excellent customer service via incoming calls and emails
  • Handling enquiries regarding to medical claims and company services
  • Providing prompt assistance on customers' requests and follow up on outstanding issues

 

Basic requirements

  • Secondary education or above with at least 1 year of call centre experience (preferably healthcare related)
  • Strong in communication and customer service skills
  • Fluency in both spoken English and Mandarin
  • Fast learner and desire to develop a career path in healthcare field
  • IIQE 1- 2 is an advantage (Not a must)

 

What you may expect

  • 5 Day work week (Mon - Fri)
  • General holiday
  • Year-end bonus
  • Full employee benefits (Medical, medical and dental coverage)
  • Clear career path with comprehensive training provided