Optec Technology Limited is a manufacturer and supplier of fiber optic interconnect and assembly products which serves extensive optical network applications throughout the public and private sectors. We are now seeking for talents to join our team.
Optec Technology Limited is a manufacturer and supplier of fiber optic interconnect and assembly products which serves extensive optical network applications throughout the public and private sectors. We are now seeking for talents to join our team.

Customer Service Assistant

Job level Entry
Work exp Minimum 1 Year
Education Associate Degree
Location
Tsimshatsui
Employment type Full Time
Benefits 13-month pay, 5-day week, Discretionary bonus, Education subsidies, Medical plan
Industry Manufacturing - Others
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Sales / Business Development / Customer Service > Others
Published On 29/03/2019

Responsibilities:

  • Work with the sales team to expand the market for new solutions
  • Assist sales team to manage all-round daily operation
  • Provide interactive customers’ orders follow up, commercial & logistic support to customers and complete all front line sales administration tasks
  • Directly communicate with customer and manage customer’s expectations on order progress and unexpected situation, under the knowledge of responsible Sales Personnel
  • Handle and resolve customers’ problems & complaints independently
  • Coordinate with multiple external parties (customers, logistic partners, etc.) and internal teams (engineering, production, R&D, marketing, etc.) to ensure superior product & service delivery

 

Requirements: 

  • Academic qualification: higher diploma or above
  • Hands-on PC skills, SAP and Oracle
  • Good command of written and spoken English & Mandarin
  • Manufacturing experience preferred
  • Minimum 1 year commercial experience in a business-to business environment, especially in sales orders follow-up
  • Fluent in English & Mandarin

 

We offer promising career advancement opportunities and attractive compensation package to the right candidate. Interested parties, please contact Human Resource Department by clicking .