Mouser Electronics, Inc. is an electronic component distributor, focused on the rapid introduction of new products and technologies to electronic design engineers. Mouser.com features more than 10 million products online from more than 500 manufacturers. Mouser publishes multiple catalogs a year providing...
Mouser Electronics, Inc. is an electronic component distributor, focused on the rapid introduction of new products and technologies to electronic design engineers. Mouser.com features more than 10 million products online from more than 500 manufacturers. Mouser publishes multiple catalogs a year providing designers with up-to-date data on the components now available for the next generation of electronic devices. Mouser ships globally from its 492,000 sq. ft. state-of-the-art facility in Mansfield, Texas. For more information, visit: www.mouser.comMouser employees enjoy competitive pay and benefits, a business casual dress environment, a state of the art facility in which to work, and an experienced management team with vision and a passion for growth. Mouser has built upon over 50 years of growth and success in the electronics parts distribution industry.

Customer Service Assistant – Customer Service (5 days work)

Job level Entry
Location
Within Hong Kong
Employment type Full Time
Benefits Dental plan, 5-day week, Medical plan
Industry Engineering - Electrical / Electronics / Mechanical
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Account Servicing
Others > Others
Published On 02/12/2018

The Customer Service Assistant is responsible for providing service to customers by processing orders, quotes and assisting customers, and generates Sales reports as required.


Accountabilities

  • Processes the customer’s order, quote, etc by entering into company systems timely and accurately.
  • Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements, verifies customer requests are processed correctly. Confirms special handling orders are expedited.
  • Expands product knowledge utilizing all available sources.
  • Strong attention to detail, accurate and maintains quality expectations.
  • Provides Live Chat support as required.


Education

  • Secondary school graduates or above

Qualifications, Skills & Certifications

  • Fresh graduate / 1 year’s working experience, preferably in customer service sector
  • Excellent verbal and written communication in English and Mandarin
  • Good telephone manner
  • Fast chinese character typing
  • Proficiency in MS applications
  • Fluent in Putonghua is must.


Attributes:

  • Positive
  • Team Work
  • Reliable
  • Details


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