中國免稅集團(CHINA DUTY FREE GROUP)是中國免稅行業的領導,我們和拉格代爾有限公司(LAGARDERE)將夥伴合作組成的新合資企業 中免 - 拉格代爾有限公司(CDF- LAGARDERE COMPANY LIMITED),並於2017年11月份成為香港國際機場煙酒及食品的特許營運商,我們現誠聘以下輪班職位:

中國免稅集團(CHINA DUTY FREE GROUP)是中國免稅行業的領導,我們和拉格代爾有限公司(LAGARDERE)將夥伴合作組成的新合資企業 中免 - 拉格代爾有限公司(CDF- LAGARDERE COMPANY LIMITED),並於2017年11月份成為香港國際機場煙酒及食品的特許營運商,我們現誠聘以下輪班職位:

Customer Service Assistant (Over Night Shift 23:00 ~07:00)

Job level Entry
Location
Chek Lap Kok
Industry Retail - Stores
Job function Sales / Business Development / Customer Service > Retail Sales
Published On 10/07/2019

Responsibilities:

  • Provide a professional customer service experience to customers
  • Responsible for replying customer enquiries and complaints via service counter, duty phone or in writing with courtesy and efficiency
  • Develop and maintain a long term relationships with potential and VIP customers and provide personal shopping experience to VIP customers based on customer preference on Liquor & Tobacco.
  • Develop and maintain relationship with Tour Group Leader & Group Customers
  • Floor facilitation on customer greeting, orchestra or direct the traffic, POS queue, etc.
  • Assist & support to store marketing and promotion programs
  • Maintain the shop tidiness and quality presentation;
  • Perform administrative functions if needed
  • Shift duties required

Requirements:

  • Higher diploma or above.
  • At least 1-2 years’ relevant experience in customer service, preferably with lounge service, retail or complain handling experience
  • Fluent speaking in English and Mandarin are highly preferable.
  • Passionate in customer servicing.
  • Pleasant, proactive and customer-oriented with good manners.
  • Willing to take shift duties;

Benefits :

  • 5-Day Work Week
  • 12-17 days AL
  • Public Holidays
  • Monthly Allowance ($500)
  • Traffic Allowance ($680-$900)
  • Night & Morning shift Allowance ($40-$350 per shift)
  • Typhoon Allowance (2-3 times of daily salary)
  • Incentive scheme
  • Paid Sick Leave
  • Medical Scheme
  • Dental Scheme
  • Performance Bonus