Saved
More jobs from this company >

SGS is the world’s leading inspection, verification, testing and Certification Company. SGS is recognized as the global benchmark for quality and integrity. With more than 90,000 employees, SGS operates a network of over 2,000 offices and laboratories around the world.

We are 100% committed to helping you reach your full potential.

Be the professional you want to be with SGS. Be 100% you.

SGS is the world’s leading inspection, verification, testing and Certification Company. SGS is recognized as the global benchmark for quality and integrity. With more than 90,000 employees, SGS operates a network of over 2,000 offices and laboratories around the world. We are 100% committed to...

SGS is the world’s leading inspection, verification, testing and Certification Company. SGS is recognized as the global benchmark for quality and integrity. With more than 90,000 employees, SGS operates a network of over 2,000 offices and laboratories around the world.

We are 100% committed to helping you reach your full potential.

Be the professional you want to be with SGS. Be 100% you.

Customer Service Associate/Executive

Job level Entry
Work exp Minimum 1 Year
Education Diploma / Certificate
Location
Fanling New Territories, Hong Kong
Employment type Full Time
Benefits 13-month pay, 5-day week, Dental plan, Flexible working hours, Home office, Insurance plan, Medical plan, Paid overtime, Performance bonus, Shuttle bus
Industry Testing / Laboratory
Job function Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Customer service / Sales Support
Science / Lab / Research > Laboratory
Published On 28/07/2018 2018-07-28

Responsibilities:

  • Handle incoming email and phone enquiries
  • Deliver customer satisfaction through excellent service quality
  • Solve problems and analyze information accurately with appropriate speed
  • Make decisions through appropriate actions required to solve queries within guidelines
  • Prepare proposal, quotation and agreement for the customer
  • Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner

Requirements:

  • High Diploma or above in any subjects
  • Min 1 year experience in customer services
  • Good command of both written and spoken English and Chinese, including Mandarin
  • Good communication skill, outgoing and initiative

As a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including:

  • 5-day Work Week                                                
  • Double Pay and Performance Bonus
  • Dental and Medical Benefits
  • Accident Insurance and Life Insurance
  • Annual Leave
  • Birthday Leave
  • Paid Maternity Leave, Paternity Leave, and Marriage Leave
  • Career Advancement Opportunities
  • On-the-Job Training                                  
  • Education and Training Subsidies
  • Free Shuttle Bus Service
  • Employee Assistance Program (EAP)
  • Staff Activities

Interested parties please send your full resume with expected salary and date available by clicking "Apply Now" or send to ryan.cheng @sgs.com

(Data received will be kept confidential and used for processing application only.)