Kolb (Hong Kong) Ltd is a Swiss company in Hong Kong.  We are leading in design, manufacturing and supply of turn-key installations for bakeries and kitchens equipment.  Our service networks cover Hong Kong, China, Macau and Asia Pacific regions.   In addition to equipments, we supply high quality...

Kolb (Hong Kong) Ltd is a Swiss company in Hong Kong.  We are leading in design, manufacturing and supply of turn-key installations for bakeries and kitchens equipment.  Our service networks cover Hong Kong, China, Macau and Asia Pacific regions.  

In addition to equipments, we supply high quality food consumable such as coffee bean, bread & cake mixes and fruit filling to bakeries shop, hotel, restaurants and food factories.

We are expanding our operation in Hong Kong and we are looking for candidates in the following position.

 

Customer Service Coordinator (Immediate Available)

Job level Entry
Work exp Minimum 1 Year
Education F.5 - F.7 or DSE
Location
Kwun Tong
Employment type Full Time
Benefits 13-month pay, Insurance plan, Medical plan
Industry Food & Beverage (Catering)
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 18/03/2020

Job Description:

  • Assist in order fulfillment activities such as taking calls, handling orders, prepare quotations or other related documents.
  • Communicate with customers and internal parties regarding service, maintenance and spare parts inquiries.
  • Efficient in handling quotations and orders.
  • Provide outstanding customer service to improve customer satisfaction and relationship.
  • Follow up with order shipment to ensure on-time delivery to customers.
  • Maintain a competent understanding of the company’s products, their functions and alternatives.
  • Resolve incident and complaint cases timely to build customer loyalty.
  • Maintain a clean and up-to-date database for the record.
  • Can work under pressure and handle multi tasks / any ad-hoc duties.
  • Provide regular reports to management if necessary.


Skills & Requirements:

  • HKDSE / F.5 or above, with at least 1 year of CS working experience with excellent phone manner;
  • Good computer knowledge in using MS Word, Excel and Outlook etc.;
  • Good command of written & spoken English / Mandarin / Cantonese;
  • Presentable, stable, responsible, positive, willing to learn, work independently and able to work under pressure.

We Offer:

  • Attractive Salary Package
  • 5.5 days work
  • Bonus
  • Medical Insurance
  • Life Insurance
  • Training Opportunities
  • Career Development Opportunities
  • Stable, Open and Friendly Working Environment


Interested parties, please click "Apply Now" to submit your application. 

Applicants without indicating their current and expected salary will not be considered.

Personal data collected will be used for recruitment purpose only.

 To explore more Kolb, please visit us at www.kolb-hk.com