About HKBN Ltd. HKBN Ltd. (SEHK Stock Code: 1310), operating through Hong Kong Broadband Network Limited, is the largest provider of residential fibre broadband services (symmetrical 100Mbps and above) in Hong Kong by number of residential subscriptions, with a core purpose to “Make Our Hong Kong...

About HKBN Ltd. 

HKBN Ltd. (SEHK Stock Code: 1310), operating through Hong Kong Broadband Network Limited, is the largest provider of residential fibre broadband services (symmetrical 100Mbps and above) in Hong Kong by number of residential subscriptions, with a core purpose to “Make Our Hong Kong a Better Place to Live". HKBN offers an array of world-class enterprise solutions, including broadband and data connectivity, voice communication, managed Wi-Fi solutions, Cloud solutions and IT advisory services, as well as a diversified portfolio of residential broadband and Wi-Fi access, communication and entertainment services. HKBN owns an extensive fibre network in Hong Kong, which covers over 2.1 million residential homes passed, representing approximately 79% of Hong Kong’s total residential units, and more than 2,200 commercial buildings. HKBN takes great pride in developing its 2,900 plus Talents into a competitive advantage.

Customer Service Coordinator – IT

Job level Entry
Work exp 1 Year To 2 Years
Education Diploma / Certificate
Location
Kwai Hing
Employment type Contract
Benefits 5-day week, Competitive pay, Discretionary bonus, Education subsidies, Flexible working hours, Home office, Maternity leave, Medical plan, Paternity leave, Social & recreation facility, Special / extra leave
Industry Telecommunications
Job function Information Technology > Help Desk / IT Support
Information Technology > Sales - Pre / Post
Information Technology > Others
Published On 02/10/2019

The purpose to you with this career opportunity will be…

You will experience a different side of IT support, with the opportunity to take the challenge in using world-leading technology.

To be part of our mission, we are looking for a Customer Service Coordinator – IT to…

  • To improve the IT service quality of HKBN, which make our HKBN a better company to work.

 

You will create impact via…

  • Answer IT inquiries in a timely and professional manner
  • Provide 1st level diagnostic for PC and mobile device support
  • Provide IT knowledgebase maintenance
  • Compile various FAQ reports and perform simple analytics

 

The follow attributes will be valued…

  • Diploma or above in Information Technology or related disciplines
  • 1 - 2 years customer services related experience, preferably in IT services
  • Knowledge in network and IT system is a big advantage
  • Pleasant with good telephone manner, mature and independent
  • Proficient in MS Office applications and word processing

 

Remarks: The role will start with 1-year renewable contract (benefit aligned with permeant talents)
 

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package. Come and join us by sending your comprehensive resume to by quoting Reference Code on the subject line. HKBN career opportunities can be viewed at www.hkbn.net/new/tc/careers.shtml.

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.