Customer Service - Email Handling (Overnight Shift)

Job level Middle
Work exp No work experience
Education Associate Degree
Location
Within Hong Kong
Employment type Full Time
Industry Retail - Fashion / Accessories
Job function Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 08/11/2019
ref. 4105232/001_43314

Our client is a HK Based MNC with operation and presence worldwide. With a mind to further expand their operation and client base, they are now looking for an experienced customer service candidate to join their team! If you are a candidate with previous experience working as a customer service role and likes communicate with people on a day-to-day basis, then this is an excellent role for you! Please don't hesitate, join them now!

客户简介

Our client is a HK Based MNC with operation and presence worldwide. With a mind to further expand their operation and client base, they are now looking for an experienced customer service candidate to join their team! If you are a candidate with previous experience working as a customer service role and likes communicate with people on a day-to-day basis, then this is an excellent role for you! Please don't hesitate, join them now!

工作内容

  • Handle incoming email enquires from their clients globally
  • Handle livechat enquiries when needed
  • Handle complaints in a professional manner, if needed
  • Provide the best customer services to the clients in order to satisfy their needs and retain their loyalty
  • Follow up with the clients' feedbacks for service improvements

理想的求职者

  • Relevant working experience in customer service role is a must
  • With experience in handling email enquiries is highly preferable
  • Good command of both written and spoken English and Mandarin, native Cantonese speaker
  • Good interpersonal and listening skills
  • Able to work in a dynamic working environment

福利待遇

  • Attractive salary package with year end performance bonus
  • 5 days work week
  • International and dynamic working environment
  • Good career path with fast track opportunities
  • Annual Leave with pay
  • Group discount