ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for over 400,000 clients and connect 3+ million...

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for over 400,000 clients and connect 3+ million people to meaningful, sustainable work across a wide range of industries and skills. Our expert family of brands – Manpower®, Experis®, Right Management® and ManpowerGroup® Solutions – creates substantially more value for candidates and clients across 80 countries and territories and has done so for nearly 70 years. In 2017, ManpowerGroup was named one of the World’s Most Ethical Companies for the seventh consecutive year and one of Fortune’s Most Admired Companies, confirming our position as the most trusted and admired brand in the industry.

Manpower Hong Kong has over 50 years of experience locally and provides employers a range of services and solutions for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; outsourcing and consulting. Manpower helps both companies and individuals navigate the ever-changing world of work, helping employers and candidates to make sense of the forces shaping tomorrow's workplace. In Hong Kong, the ManpowerGroup suite of solutions is offered through ManpowerGroup® Solutions, Manpower®, Experis® and Right Management®.

Customer Service Executive

Job level Entry
Work exp Minimum 3 Years
Education Diploma / Certificate
Location
Tsuen Wan
Employment type
Industry Trading / Import & Export / Wholesale
Job function Logistics / Transportation > Customer Services
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Sales Management
Published On 26/03/2018

Our client, leading art handler & storage provider in Asia is looking for Customer Service Executive to join their new dynamic team

Responsibilities:

  • Interface with clients frequently and maintain an excellent relationship with them.
  • Coordinate each move according to client’s shipping requirement and profile.
  • Oversee and coordinate client escalated operational issues while manage and oversee effective dissemination of client information to operations teams.
  • Ensure that the instruction / feedback received from the client is disseminated and compliant across processes.
  • Responsible for quality and timely delivery of services.
  • Ensure that the feedback from client, related operational issues are disseminated timely to the team-members and track for improvements. Timely flagging of issues to management.
  • Documentation and record administration from timely response to email enquiries.
  • Preparation of quotation acceptance, receiving/releasing/transportation of goods, visual check reporting, preparation of work order for operations, and subsequently billing.
  • Follow-up goods in-transit and under storage.
  • To liaise between relevant departments to ensure proper execution of documentation according to Standard Operation Procedures.

Requirements:

  • High Diploma or above
  • At least 3-5 years of relevant experience in customer service role.
  • Prior experience in shipping / logistic customer service is an advantage.
  • Responsible, reliable with positive working attitude.  A team player.
  • Independent.  Ability to work under pressure and meet tight deadlines.
  • Good customer services and problem-solving skills.
  • Good verbal and written communication skills in English and Mandarin.
  • Proficiency in MS Outlook, Word, Excel, Powerpoint and Chinese word processing.
  • Immediate availability is highly preferred