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We are a well established International Freight Forwarders Group specialized in Asia Europe trade since 1980. For details please browse our website : www.ifbgroup.net

We are a well established International Freight Forwarders Group specialized in Asia Europe trade since 1980. For details please browse our website : www.ifbgroup.net

We are a well established International Freight Forwarders Group specialized in Asia Europe trade since 1980. For details please browse our website : www.ifbgroup.net

Customer Service Executive

Job level Entry
Education F.5 - F.7 or DSE
Location
Wanchai Hong Kong Island, Hong Kong
Employment type Full Time
Industry Freight Forwarding / Logistics / Delivery
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Logistics / Transportation > Freight / Cargo Forwarding
Sales / Business Development / Customer Service > Others
Published On 20/07/2018 2018-07-20

Job Description

  • Customer Services Representative shall report to the Customer Services Supervisor and General Sales Manager.
  • Contact and serving to the clients/customers in regards to the cargo which would have been shipped via different kind of modes.
  • Monitor the shipments on a daily basis, deal with any issues that may have occurred
  • Respond to all requests for quotes from customer or sales executive.
  • Co-lead procurement and sourcing initiatives for assigned trade lane development.
  • Coordinate/drive business for the company in cooperation with the sales person owning the customer and other relevant departments.
  • Communication with overseas for handling off-shore or triangle shipment.

Requirements

  • F.5 or above in Business/ Supply Chain related disciplines
  • With relevant experience in sea-freight and customer service in freight forwarding company
  • Strong communication and interpersonal skills
  • Customer-oriented, proactive and well-organized
  • Good computer knowledge in Microsoft office
  • Proficiency in English, Chinese and Putonghua

Interested parties please send full resume giving details of expected salaries and availability  by clicking "Apply Now".

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