IWS Group and its subsidiaries are specialized in waste management, principally engaged in the waste recycling and waste solutions provider business. We produce and trade in tissue paper and recycled paper products, waste paper and provide waste paper management services. With over 40 years of experience...

IWS Group and its subsidiaries are specialized in waste management, principally engaged in the waste recycling and waste solutions provider business. We produce and trade in tissue paper and recycled paper products, waste paper and provide waste paper management services.

With over 40 years of experience in the recycling industry, IWS is committed to preserving the resources on our planet and improving our living environment for our future generations.

Join us to become part of the most meaningful, dynamic and rapidly expanding industry.

Customer Service Executive

Job level Entry
Education F.5 - F.7 or DSE
Location
Tseung Kwan O
Employment type Full Time
Benefits Dental plan, 5-day week, Shuttle bus, Medical plan
Industry Biotechnology / Chemicals / Testing / Laboratory
Job function Sales / Business Development / Customer Service > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Account Servicing
Published On 22/08/2019

Key Responsibilities:

  • Answering telephone calls and emails, handling customers’ enquires, and complaints of a routine nature,
  • Perform record keeping and maintenance, data entry on collection orders and delivery orders in AX system,
  • Liaise with Logistic department to provide accurate data to customers’ enquires relating to status of service orders,
  • Report issues/incidents to superior, and perform other tasks as required.

 

Requirements:

  • Form 5 or above, 1 year customer service or call center experience is advantageous,
  • Good command in Excel, Word and Chinese word processing
  • Good command in English and Chinese
  • Self-motivated, hardworking, and strong sense of responsibility
  • Immediately available is preferred
  • Fresh graduates also welcome