HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited. HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical...

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States and Panama, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/, or call us at +852 2888-3636 (Asia) / +86 4008-812-812 (mainland China) / +1-614-280-1600 (Americas)

Customer Service Executive (Commercial Hotline - Broadband)

Job level Entry
Education
Location Hong Kong
Employment type Full Time
Industry Telecommunications
Job function Sales / Business Development / Customer Service > Telemarketing / Call Centre
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 04/09/2017
ref. T09095

We require enthusiastic service-oriented people to handle customers’ telephone queries and requests in a professional and timely manner.   You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

 

The job :

  • Handle customers’ telephone queries and requests in a tactful and timely manner
  • Handle business broadband & corporate solution customers billing inquiries and disputes
  • To cross-sell and up-sell business products to business broadband customers
  • Willing to perform shift duties 08:30 – 00:30 including Sat, Sun & Public Holidays
  • Working Location: Kowloon Bay

 

The person :

  • Secondary education or above with at least 1 year of proven customer service experience in sales or customer service field (Fresh university graduate will also be considered)
  • Good command of English, Mandarin & Cantonese
  • Strong interpersonal skills and enjoy helping people
  • Excellent interpersonal skill and able to understand customer requirement
  • Candidates with less experience will be considered for the position of Customer Service Representative

 

We offer :

  • Structured training programme
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path

 

For enquiries, please call: 2888 2014

To apply       :

Post    :    Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon

E-mail :    telsjobs3@pccw.com

Fax      :    2962 5613

For more information on other job opportunities of PCCW, please visit our website at http://www.pccw.com/Careers/Job+Opportunities+%26+Application/Current+Opportunities?language=en_US

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies ( http://www.pccw.com/staticfiles/PCCWCorpsite/Terms%20of%20Use/Privacy%20Policy%20Statement/8.1_PCO_POL_02e_Privacy_Policy_Statement.pdf), a copy of which will be provided immediately upon request.
www.pccw.com