Saved
More jobs from this company >

 

 

Microware Limited is one of the largest one-stop IT solution providers in Hong Kong. Our clientele covers organizations of various sizes and from different business sectors. Looking ahead, we are committed to further developing innovative solutions across various computer platforms and exploring new business opportunities.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

Microware Limited is one of the largest one-stop IT solution providers in Hong Kong. Our clientele covers organizations of various sizes and from different business sectors. Looking ahead, we are committed to further developing innovative solutions across various computer platforms and exploring new...

 

 

Microware Limited is one of the largest one-stop IT solution providers in Hong Kong. Our clientele covers organizations of various sizes and from different business sectors. Looking ahead, we are committed to further developing innovative solutions across various computer platforms and exploring new business opportunities.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

Customer Service Executive / IT Associate (7X24)

Job level Entry
Work exp Minimum 1 Year
Education Below F.5
Location
Kwun Tong Kowloon, Hong Kong
Employment type
Benefits Medical plan, Performance bonus, Education subsidies
Industry Information Technology
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Information Technology > Network / System Admin
Published On 26/05/2018 2018-05-26
ref. (Ref :PS/CSE)

Job Responsibilities:

  • To handle customer enquiries received via email, live chats, web base and phone in a rapid response environment
  • Ensure customer enquiries and feedback are attended to quickly (within SLA) and effectively resolve their queries with courtesy
  • Provide correct information to customers promptly using relevant systems and applications
  • Able to work on shift including weekends and public holidays with compensated leave
  • Assist in ad hoc projects assigned by management
  • Routinely report and present customer feedbacks and suggest service improvements in terms of products, systems and daily workflow

Job Requirements:

  • Diploma or above with 1 years customer service experience in any industry
  • Energetic, positive attitude and team player
  • Good presentation skill and customer-oriented with good communication skills is essential
  • Good spoken and written English and Cantonese
  • Independent, self-initiated and well-organized
  • Excellent service attitude with good interpersonal, communication and team skills
  • 7 X 24 Shift duty

 

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary to recruit@microware.com.hk

* Personal information collected will be used for recruitment purpose only