RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Customer Service Executive - Logistics

Job level Entry
Location
Within Hong Kong
Employment type
Industry Freight Forwarding / Logistics / Delivery
Job function Logistics / Transportation > Customer Services
Logistics / Transportation > Shipping
Logistics / Transportation > Supply Chain / Logistics
Published On 27/07/2018
Salary (HKD) $14,000 - $16,000 / month

Our client, a global logistic solutions provider, is looking for a customer service executive.

 

Responsibilities

  • Prepare and process import and export declaration documents
  • Communicate with customers to follow up on issues
  • Ensure timely order fulfillment; respond to shipment enquiries
  • Communicate with other departments to monitor transportation; handle and escalate problems when necessary
  • Track and trace critical and problematic orders
  • Prepare monthly reports to customers

 

Requirements

  • Minimum 1 year of related working experience (candidates with more experience will be considered for senior positions)
  • Exposure in logistics or freight forwarding companies is a plus
  • Knowledge in import/export procedure
  • Good command of written and spoken Chinese (Cantonese and Mandarin) and English
  • Proficient in MS Office