RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Customer Service Executive (over $18K, bonus per quarter)

Job level Entry
Location
Kowloon Bay
Employment type
Benefits 5-day week, Competitive pay, Dental plan, Medical plan, MPF
Industry Freight Forwarding / Logistics / Delivery
Job function Logistics / Transportation > Customer Services
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Sales / Business Development / Customer Service > Others
Published On 12/12/2018

Responsibilities:

  • Responsible for providing quality customer services to both local and overseas clients through 24-hours hotline.
  • Also required to handle shipment tracing and customer complaints, as well as resolving customer enquiries and problems.

Requirements:

  • Post-secondary education (English & Chinese passed in HKCEE / HKDSE or equivalent)
  • Preferably over 1 year customer service experience, with logistics/transportation background
  • Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage
  • Good PC knowledge and typing skill with 40 wpm
  • Effective interpersonal, communications, problem solving and telephone handling skills
  • Customer oriented, flexible, proactive and able to work under pressure

Fresh graduates of Degree/ Associate Degree with part-time CS experience will also be considered.

Working Location :Kowloon Bay

Working Hours: Monday - Sunday(5 days, average 44 hours per week), 07:30-22:30