Wesurance is a Fintech Startup company that aims at revolutionising the insurance experience and bring insurance to the digital age. We have also won the Hong Kong Smart City Awards 2018 in Economy. To support our global extension, we are now seeking for a suitable candidate for the following position....
Wesurance is a Fintech Startup company that aims at revolutionising the insurance experience and bring insurance to the digital age. We have also won the Hong Kong Smart City Awards 2018 in Economy. To support our global extension, we are now seeking for a suitable candidate for the following position. We can offer you a good opportunity from providing idea to implementation and in return of attractive remuneration with future profit growth. Company website: https://www.wesurance.com.hk/ App download:https://goo.gl/RxMGFJ

Customer Service Executive (Philippines Speaking)

Job level Entry
Location
Hong Kong Island
Employment type Full Time
Benefits Shuttle bus, Medical plan, Performance bonus
Industry Internet / Digital / eCommerce
Job function Sales / Business Development / Customer Service > Business Development
Sales / Business Development / Customer Service > Customer service / Sales Support
Marketing / Public Relations > Marketing - General / Support
Published On 19/03/2019
Responsibilities:
  • Handle customer enquiries from hotline, email and facebook
  • Making outboard calls to customers to follow up their enquiries and complaints
  • Maintain high customer satisfaction level 
  • Collect feedback from customer and analyse their issue and give recommendations to operation team
  • Create and update engaging content for social media channel 
  • Participate in promotion activities
Requirements:
  • Diploma or above 
  • Experience in customer service is an advantage
  • Good command of spoken and written Philippines and English 
  • Good communication and interpersonal skills 
  • Problem solving skills and able to work independent 
  • With valid HKID and/ or working visa 
Attractive Bonus for achievement
5 to 6 working days per week
Monday to Sunday - shift duty, Public holiday - shift duty
To apply, please press the button and send your CV with your available date to us.