Customer Service Executive (Phone Banking), Credit Card, Customer Centre, Technology & Operations

Job level Entry
Education Diploma / Certificate
Location Hong Kong
Employment type
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 03/10/2016

<2290 8719 or submit an online application at>>


  • Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience
  • Implement customer retention programs and identify cross-selling opportunities proactively
  • Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements
  • Requirements
  • Post secondary or above, preferably degree holder in any disciplines
  • Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage
  • Customer-focused with excellent communication and interpersonal skills
  • Able to work in shifts on weekends and public holidays
  • Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage
  • Fresh graduate will be considered


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Please check out our recruitment video on Customer Service Executive for more information. Kindly call our recruitment hotline at 2290 8719 or submit an online application at