Superior Travellers Services Limited (STSL) - dedicates in providing exclusive and privileged services catering elite travelers globally. From personal meet and assist, to express customs and security channel, VIP lounge, special terminal transfer, exclusive parking, limousine services and much more....
Superior Travellers Services Limited (STSL) - dedicates in providing exclusive and privileged services catering elite travelers globally. From personal meet and assist, to express customs and security channel, VIP lounge, special terminal transfer, exclusive parking, limousine services and much more. STSL dedicates to enforce a smooth and excellent fast track experience for our premium VIP customers.

To cope with our expansion plan, we would like to invite high caliber personnel to join our customer service team:

Customer Service Executive (Shift Duty 4-day work per week)

Job level Entry
Work exp Minimum 1 Year
Education Bachelor Degree
Location
Lai Chi Kok
Employment type Permanent
Benefits Discretionary bonus, Medical plan, Paid overtime
Industry Travel / Tourism
Job function Sales / Business Development / Customer Service > Account Servicing
Travel / Tourism > Customer Service / Guest Relations
Travel / Tourism > Others
Published On 03/05/2019

Responsibilities:

  • Arrange bookings, handle customer enquiries and complaints
  • Liaise and coordinate with China colleagues, customers, overseas agents & service providers
  • Maintain filing and provide proper storage of service records
  • Prepare customer service related reports
  • Provide the best customer experience via phone calls and emails
  • 4-day work per week rotation of 3 shifts includes weekdays, weekends & public holidays
  • Evening shift: 12:00pm to 11:30pm / 10:00am to 09:30pm
  • Overnight shift: 10:30pm to 10:00am

 

Qualifications:

  • University graduate with at least 1 year’s working experience
  • Experience in customer service or in travel industry is preferable
  • Fluency in spoken & written English, Cantonese & Mandarin
  • Good telephone manner and pleasant personality
  • Self-motivated, self-discipline, responsible, service oriented and able to communicate with customers with different cultural background
  • Good typing skills and PC knowledge (MS Word, Excel & Chinese Word Processing)
  • Able to work as a team and willing to learn new techniques, concepts, and systems

 

We offer Overnight Shift Allowance, 12 days Annual Leave, Monthly Incentive Bonus and Medical Insurance for our employees. Interested parties please apply with detailed resume, quoting current and expected salary by clicking . Personal data collected will be used for recruitment purpose only. To know more about us, please visit http://www.point-links.com/