One of the most successful and fast growing IT and human resources solution providers in the region.We specialize in repair and support services to original equipment manufacturers in computing industry which include Hardware, Software Vendors and US Fortune 500 companies.We offers a variety of Recruitment/Secondment...

One of the most successful and fast growing IT and human resources solution providers in the region.We specialize in repair and support services to original equipment manufacturers in computing industry which include Hardware, Software Vendors and US Fortune 500 companies.We offers a variety of Recruitment/Secondment Services designed to satisfy the Employee’s career and the Employer’s need.We draw upon our experience in the IT industry as well as our network in both Hong Kong and China, in order to provide you with appropriate careers.

Customer Service Lead

Job level Middle
Location
Kowloon
Employment type
Benefits 5-day week, Dental plan, General holidays, Gratuity, Medical plan, MPF
Industry Energy (Oil, Gas, Petroleum) / Resources / Waste Management
Job function Digital / Web / Mobile > Customer Relationship Management (CRM)
Education / Training > Training & Development
Marketing / Public Relations > Marketing - Customer / Trade Marketing
Published On 19/12/2018


Job Responsibilities: 

• Ensure that customers are successfully deriving value for products.
• Identify, analyse and deploy solutions to ensure engagement for customers for each product.
• Master energy management software product knowledge and develop training packages.
• Conduct onsite and online customer and internal employee training sessions.
• Organise workshops for customers, design and coordinate anything from online registration forms, activity planning, training materials, to actual delivery.
• Maintain and document all customer correspondence, contact information, and training session summaries.
• When required, assist Technical support staff in answering customer questions; Sales staff in providing product specific information for prospective customers; Product managers in providing input for client issue resolution, and product enhancement suggestions.
• Create metrics to measure success of programs and/or to serve as guidelines for new program designs. Key metrics include surveys, focus groups, roundtable discussions, etc.


Skills:
• University Degree holders with 2 years of relevant experience.
• Good data analytics skills to analyse collection of feedback to identify opportunities to improve customer engagement.
• Establish metrics to track customer success progress.
• Must be extremely comfortable in public speaking setting.
• Strong verbal and written communication skills are essential.
• Positive attitude and professional demeanour, ability to communicate effectively at any level.
• Creative problem solver, able to handle multiple tasks efficiently and make quick decisions.
• Proven training experience is required; experience with online training tool is desirable.
• Ability to work under minimal supervision and be self-directed with workload.
• Good command of spoken and written Cantonese, English and Mandarin.

- On-Board: As early as possible 

- Working Hours: 830- 1800, Monday - Friday