China Unicom (Hong Kong) Operations Ltd is a member of China Unicom that provides telecommunication services in Hong Kong. To cope with our development, we would like to invite high caliber candidates to apply for the following position:

China Unicom (Hong Kong) Operations Ltd is a member of China Unicom that provides telecommunication services in Hong Kong. To cope with our development, we would like to invite high caliber candidates to apply for the following position:

Customer Service Manager

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Location
Tseung Kwan O
Employment type Full Time
Benefits 13-month pay, 5-day week, Performance bonus
Industry Telecommunications
Job function Information Technology > Engineering - Network
Information Technology > Help Desk / IT Support
Information Technology > Sales - Pre / Post
Published On 07/11/2019

Responsibilities:

Provide privileged services for international operators and international customers.

24*7 responds to customers' fault upgrade requirements, coordinates and drive technical resources to promote fault resolution and meets customer service needs.

Formulate solutions for network troubleshooting and follow-up the implementation and optimization work.

Customer service quality management and continuous improvement, to identify insufficient service and explore potential customer service needs by visiting or meeting, form service suggestions and measures and supervise related departments to improve customer service perception.

Particate in the bidding program for major projects, formulate and optimize the SLA of customer.

According to the company's service strategy, formulate the vendor's SLA and optimize it continuously.

 

Requirements

Bachelor degree or above, farmiliar in Telecommunication, Computer ,Network or related fields.

At least five years of experiences in telecommunication maintenace work, international telecom experience is highly preferred.

Proficient in related network technologies such as transmission, IP or exchange, with professional certification such as Cisco or Huawei certification is given priority.

Good in spoken and written English and Chinese.

Strong organizational coordination and good customer service awareness.