For secure and confidential job application, please click the below link to get our email address.
For secure and confidential job application, please click the below link to get our email address.

Customer Service Manager (35K-42K) – Japanese mfg/trading/logistics/supply chain mgt (Kwun Tong/5 days)

Job level Senior
Within Hong Kong
Employment type Permanent
Benefits 13-month pay, 5-day week, Discretionary bonus, Guaranteed bonus, Medical plan
Industry Manufacturing - Others
Job function Management > General Management
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Sales Management
Published On 13/07/2019
  • Japanese multinational company
  • Manufacturer & brand owner : office automation products
  • Main market : Asia & global
  • Hong Kong office : regional headquarters of Asia Pacific region
  • Manufacturing plants : China and Asian region
  • We are looking for CUSTOMER SERVICE MANAGER - with details as follows :
  • Report to Customer Service Director
  • Lead the customer service team in direction with company policy.
  • Propose, develop solution to resolve a wide range of customer requests and account issues.
  • Professionally interacts with customers, build strong relationships across various levels within the portfolio of accounts, develop and build strong relationships with Sales, Operations and other cross functional teams.
  • Conduct data analysis in order to check and control performance of whole Customer Service team, identify improvement areas for further action
  • Act as a change ambassador and educator to streamline organization back-office and customer related policies, procedures and practices to enhance customer experience, improve team members' job satisfaction, reduce expense and increase stakeholder value
  • Utilize project management skill, lead business process improvement and innovation projects and technology-based solution implementations.
  • Participate and contribute to the management level project that aims at functional enhancement of the division.
  • Degree holder preferably in Supply Chain/Logistics, or similar subjects
  • At least 10 years or above experience in logistics and customer support
  • At least 5 years in team management/ project management
  • Proficient at Excel
  • Experience in SAP system is highly prefer
  • Good command in both spoken and written English, Chinese and Mandarin
  • Japanese speaking is an advantage
  • 5 days work
  • 12 days annual leave
  • 13 months salary + attractive performance bonus
  • Medical benefits
TO APPLY for this job or similar jobs :
For secure and confidential job application, please click the below link to get our email address.
We provide free job hunting services to job seekers.
Please email your CV with expected salary to
To speed up our process, please do NOT send us download links.
Personal data provided by job applicants will be used for recruitment purpose only.
Your privacy is guaranteed. We will never give out, lease, or sell your personal information.
JPC Recruiting Services was established in 1990.

Dear Applicant,

Kindly please forward your resume to again for quick process.



JPC Texson Ltd