Besteam Personnel Consultancy Limited was established in 1990 and is one of the leading staff recruitment services company in Hong Kong. As the registered Employment Agency under the Employment Ordinance, our services includes all levels of employment on a permanent, contract and temporary basis. The...

Besteam Personnel Consultancy Limited was established in 1990 and is one of the leading staff recruitment services company in Hong Kong.


As the registered Employment Agency under the Employment Ordinance, our services includes all levels of employment on a permanent, contract and temporary basis.


The company specializes in areas such as Merchandising, Sales and Marketing, Retails, Engineering, Information Technology, Accounting and other general appointments.

We are sincerely looking for high caliber candidates to fill this post:

 

Customer Service Manager / After Sales Manager - up to 35K - 5 days work with good benefits

Job level Middle
Work exp Minimum 4 Years
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Kwai Chung
Employment type Full Time
Benefits 5-day week, Discretionary bonus, Medical plan
Industry Automotive / Motor Vehicles
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Sales Engineer / Technical Sales
Sales / Business Development / Customer Service > Sales Management
Published On 15/07/2022

Requirements:

  • Degree Holder or above
  • Minimum 4 years' relevant hands-on experience in customer service.
  • At least 2 years of experience in a managerial or supervisory role.
  • With mechanical knowledge is preferred.
  • Knowledge in SAP system is preferred.
  • Customer-centric and result-oriented mindset. Proactive and very attentive to details.
  • Excellent interpersonal, mediation, and problem-solving skills. Able to resolve complaints independently.
  • Good command of spoken and written English and Chinese.
  • Proficient in MS Excel, PowerPoint, Teams solutions.

 

Responsibilities:

  • Create monthly or weekly services review report and ticket analysis report for customer review meeting monitoring
  • Sustain the account to ensure the account renew successful at coming contract renewal
  • Handle escalated cases from customers and collaborate with relevant departments. Resolve complaint cases from customers through written/ verbal replies in a customer-centric and professional manner.
  • Maintain a positive attitude while leading a team of around 10+ more service engineers in an efficient and productive manner
  • Monitor and make sure to meet contract
  • Fulfill all contract scope and ensure sure all overcharges have been arranged on-time
  • Good Communicate between team and customer to make best benefits for each party
  • Resource arrangement for contract scope, non-office job, regular tasks, leave arrangement and Ad-hoc request

 

Our client will offer attractive salary to the right candidate. All information received will be kept in strict confidence and only for employment-related purpose.