CUSTOMER SERVICE MANAGER - cable/connector/electronic/mfg/5 days work

Job level Senior
Within Hong Kong
Employment type Permanent
Benefits 13-month pay, 5-day week, Discretionary bonus, Guaranteed bonus, Medical plan
Industry Manufacturing - Electronics / Electrical
Job function Management > General Management
Sales / Business Development / Customer Service > Business Development
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 29/05/2018
US manufacturer of cable & wire harness, electronics and connectors with factory in Dongguan 500 workers - main clients are from industrial, consumer, medical, automotive and green energy sector of global OEM clients from US, Europe and Asia - we are looking for a CUSTOMER SERVICE MANAGER – with details as follows :
  • Tertiary education
  • Studies in Business/Engineering is a plus
  • Fluent English and Mandarin
  • Over 5 years managerial level in leading Customer Service Teams
  • Experience under ERP environment
  • Experience in manufacturers with factories in China is highly prefer
  • Work experience in China is a plus
  • Experience in cable or electronics related is a plus
  • Experience in servicing overseas clients / global OEM customers is highly prefer
  • Report to the US Director
  • Lead China Customer Service Team of 6-8 members
  • Responsible for overall supervision and manage the day-to-day activities of the Customer Service Team;
  • Fulfill the request and follow up action according to the requirement of customers' satisfaction process
  • Lead the Team to handle and follow up sales and customers' enquiries
  • Coordinate with production to track the delivery schedule to achieve on-time delivery performance
  • Coordinate with various internal departments and external parties to ensure orders completed
  • Continually looks for ways to improve the order flow and processes with proactive and detailed mind
  • Station Dongguan
  • Apartment provided outside factory
  • Meals provided
  • 5 days work
  • Annual leave : 14 days
  • 13 months salary + performance bonus
  • Medical benefits
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