CUSTOMER SERVICE MANAGER - cable/connector/electronic/mfg/5 days work

Job level Senior
Location
Within Hong Kong Hong Kong
Employment type Permanent
Benefits 13-month pay, 5-day week, Discretionary bonus, Guaranteed bonus, Medical plan
Industry Manufacturing - Electronics / Electrical
Job function Management > General Management
Sales / Business Development / Customer Service > Business Development
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 29/05/2018 2018-05-29 2018-06-28
 
US manufacturer of cable & wire harness, electronics and connectors with factory in Dongguan 500 workers -  main clients are from industrial, consumer, medical, automotive and green energy sector of global OEM clients from US, Europe and Asia  - we are looking for a  CUSTOMER SERVICE MANAGER  – with details as follows :
 
  • Tertiary education
  • Studies in Business/Engineering is a plus
  • Fluent English and Mandarin
  • Over 5 years managerial level in leading Customer Service Teams
  • Experience under ERP environment
  • Experience in manufacturers with factories in China is highly prefer
  • Work experience in China is a plus
  • Experience in cable or electronics related is a plus
  • Experience in servicing overseas clients / global OEM customers is highly prefer
  • Report to the US Director
  • Lead China Customer Service Team of 6-8 members
  • Responsible for overall supervision and manage the day-to-day activities of the Customer Service Team;
  • Fulfill the request and follow up action according to the requirement of customers' satisfaction process
  • Lead the Team to handle and follow up sales and customers' enquiries
  • Coordinate with production to track the delivery schedule to achieve on-time delivery performance
  • Coordinate with various internal departments and external parties to ensure orders completed
  • Continually looks for ways to improve the order flow and processes with proactive and detailed mind
  • Station Dongguan
  • Apartment provided outside factory
  • Meals provided
  • 5 days work
  • Annual leave : 14 days
  • 13 months salary + performance bonus
  • Medical benefits
 
We provide free job hunting services to job seekers.
 
Please attach your CV with salary expected to
 
resume@chinarecruitment.com.hk
 
To speed up our process, please do NOT send us download links.
 
Personal data provided by job applicants will be used for recruitment purpose only.
 
Your privacy is guaranteed. We will never give out, lease, or sell your personal information.
 
JPC Recruiting Services was established in 1990.
 
http://www.facebook.com/pages/JPC-Texson-Ltd/500356593325952