KOS Staffing Limited, a member of the KOS International Holdings Limited (HKEX 8042), provides full spectrum of staffing services covering permanent, part-time & temporary positions in a wide range of industries across HK, Macau and APAC.
KOS Staffing Limited, a member of the KOS International Holdings Limited (HKEX 8042), provides full spectrum of staffing services covering permanent, part-time & temporary positions in a wide range of industries across HK, Macau and APAC.

Customer Service Manager (Call Centre)

Job level Middle
Work exp Minimum 1 Year
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Telecommunications
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Information Technology > Telecommunication
Published On 19/03/2020
ref. BBBH8418_37618

About the Company

Our client is a Leading IT&T company. They are now looking for Customer Service Manager to support their call centre operation.

Responibility

  • Report to department Head, leading 2-3 Unit Manager and a team of around 20 CS
  • Work closly with internal and external parties across the area of service provisioning, fault management, fault resolution, network management, and crisis management
  • To monitor the Service Level Agreement (SLA), manage and deliver the projects within agreed schedule, cost and quality
  • Design various workflow to smoothen the operation between call center and various departments
  • Conduct regular services calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities

Requirements:

  • Degree holder or above at least 5 years of solid client service / relationship management experience
  • Excellent interpersonal and communication skills
  • Excellent analytical and numerical skills
  • Good command of both spoken and written Chinese and English. Putonghua is an advantage

Click "Apply Now" to apply for this position or call Tom Wong at +852 3180 4925 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.