Knight Recruitment is a boutique recruitment firm that provides customised staffing solutions to MNCs across the Asia Pacific. We focus on the recruitment of middle to senior executive positions in Accounting, Business Administration, E-commerce, Graphic Design, Human Resources, Luxury Retail, FMCG,...

Knight Recruitment is a boutique recruitment firm that provides customised staffing solutions to MNCs across the Asia Pacific. We focus on the recruitment of middle to senior executive positions in Accounting, Business Administration, E-commerce, Graphic Design, Human Resources, Luxury Retail, FMCG, Marketing, Translators and Company Secretarial professionals in Hong Kong, China and the rest of the APAC region.

Our strengths lie in our specialist knowledge and focus on building long term relationships with both our clients and candidates.

At Knight, we take the time to find out what you really need from your next role and offer one-on-one guidance at every stage of the recruitment process to help you reach your career goals.

Please send your resume complete with cover letter to resume@knightrecruits.com

Website

www.knightrecruitment.com.hk

Customer Service Manager - Complaint Handling (Famous Banking Group HK$35K-HK$43K x 13month)

Job level Senior
Work exp 6 Years To 10 Years
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Permanent
Benefits 13-month pay, 5-day week, Discretionary bonus, Medical plan
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 17/05/2018

Customer Service Manager - Complaint Handling (Famous Banking Group HK$35K-HK$43K x 13month)

Our client is a famous Retail Banking Group. They are seeking high caliber professionals to join their team:

Responsibilities  

  • Ensure customer complaints are handled in compliance with all policies, rules, guidelines, requirements prescribed by regulators as well as the bank
  • Coordinate with relevant sections & business units to resolve complaint cases
  • Prepare investigation reports and replies to complaint cases
  • Propose resolutions to complaints and ensure they are in line with the overall business strategic goals
  • Provide verbal / written reply for customer complaints in a timely manner
  • Analyze customer feedback and root causes of complaints, identify areas for improvement and recommendations for enhancing service quality

Requirements

  • University graduates with 7 years’ relevant banking experience, of which at least 3 years at managerial level. 
  • Sound knowledge in handling customer complaints
  • Good understanding of regulatory policies and guidelines governing retail banking services and channel
  • Good knowledge of retail banking products and services
  • Good command of both spoken and written English and Chinese, fluent in Putonghua is preferable

For more information, please send your resume complete with cover letter to:  

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.