We provided all-round recruitment services from the base to the management levels of a company. Our consultants have been engaged in the industries that they are providing services for at least couples of years, from which we believe professional and befitting recommendations can be delivered. Objective...

We provided all-round recruitment services from the base to the management levels of a company. Our consultants have been engaged in the industries that they are providing services for at least couples of years, from which we believe professional and befitting recommendations can be delivered. 


Objective ~ To provide an effective and efficient personnel consultancy services to both candidates and clients.



Customer Service Manager / Customer Service Supervisor

Job level Middle
Education F.5 - F.7 or DSE
Location
Not Specified
Employment type Full Time
Benefits 5-day week, Performance bonus
Industry Travel / Tourism
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Catering / Hospitality > Others
Travel / Tourism > Touring Guide / Travel Agency
Published On 06/05/2019

Responsibilities:

  • Supervise a team of 5-8 Customer Service Officers (CSO) to provide customer service hotline and back office•Coach and provide guidance to CSO in order to drive the overall performance to assure the delivery of excellent customer services to client via telephony
  • Maintain daily operations and provide quality policy & achieving the KPI
  • Identify & recommend enhancement opportunities for management consideration.
  • Prepare statistical report and performance summaries.
  • Conduct meetings and briefings to front-line staff and reinforce the operation processes and uplift team performance.
  • Handle customer feedback/complaint where appropriated.
  • Perform other ad hoc projects when assigned.


Requirements:

  • Post-Secondary or above
  • Minimum 3 – 5 years relevant experience in call center
  • Flexible, self-motivated, service-oriented and with good telephone manner.
  • Good interpersonal and problem-solving skills.
  • Good command of spoken and written English and Chinese

Interested parties please email your full resume in Word format with current and expected salary, and date of availability to Faithful Search Co.

 

All personal data collected will be used for recruitment purpose only and kept confidential.