As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London...
As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you're looking to take your career to the next level, visit www.michaelpage.com.hk

Customer Service Manager - Leading Retail Company

Job level Middle
Work exp No work experience
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Retail - Stores
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Sales Management
Quality Control / Quality Assurance > Quality Control & Assurance
Published On 12/09/2019
ref. 4096958/001_57947

With over 25 years of presence, our client is a reputable retail company with a strong presence in the FMCG industry. To cater their rapid growth of business, they are now expanding their back office seeking for a Customer Service Manager to join their team to be responsible for complaints handling, strategic planning and service improvement.

Client Details

Our client is one of the most sizeable and reputable retail company in the FMCG industry. Due to the business expansion, they are now seeking for a Customer Service Manager to oversee both their frontline and back office customer service operations.

Description

  • Supervise the operations of customer service department
  • Analyse customer opinions and resolve complaints via hotline, email and social media

  • Implement new ideas to enhance service quality and customer experience

  • Provide guidance and training to customer service team to improve on service quality

  • Prepare service reports and recommendations

Profile

  • Bachelor degree holder in Business Administration, Hotel Management or related discipline
  • Minimum 5 years of complaints handling or customer service management

  • Leadership experience is highly preferred

  • Customer-oriented and able to work independently

  • Excellent interpersonal and communication skills

  • Good command of both written and spoken English and Chinese

Job Offer

  • Managerial grade

  • 5 days work week, Monday - Friday

  • 9 am - 6:45 pm

  • Strategic planning and service improvement
  • Convenient working location

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Gobie Leung on +852 3602 2452