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Peoplus Recruitment is a recruitment services company based in Hong Kong. Our services include permanent staff recruitment, executive search, secondment staff services, contract staff services, payroll services, cross border or overseas search, pay level or trend analysis etc.

Peoplus Recruitment is a recruitment services company based in Hong Kong. Our services include permanent staff recruitment, executive search, secondment staff services, contract staff services, payroll services, cross border or overseas search, pay level or trend analysis etc.

Peoplus Recruitment is a recruitment services company based in Hong Kong. Our services include permanent staff recruitment, executive search, secondment staff services, contract staff services, payroll services, cross border or overseas search, pay level or trend analysis etc.

Customer Service Manager (RM-180323-02)

Job level Senior
Work exp Minimum 6 Years
Education Not applicable
Location
Not Specified Unspecified
Employment type Full Time
Benefits 5-day week, Flexible working hours, Medical plan, Performance bonus
Industry HR / Recruitment Services
Job function Sales / Business Development / Customer Service > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 25/03/2018 2018-03-25

Our client is a Giant FMCG and Retail group and they are now looking for candidate for following position

Responsibilities

  • Manage a team to resolve customer related issues and escalations of Hong Kong Ecommerce and retail market
  • Establish operation processes and procedures to ensure the quality of service operations, KPIs and management reporting
  • Responsible to handle high volume of cases
  • Monitor subordinate’s performance and offer support to CS Executive
  • Handle Hotline enquiries and escalated complaints independently and in professional manner
  • Secure good communication flow between market and teams, provide feedback and enhancement initiatives
  • Perform ad hoc project as required

Requirements

  • Higher Diploma or above with Minimum 6 years working experience in Call centre, Customer services, preferably with complaint handling and E-commerce sectors.
  • Solid experience in Customer Service environment and process management with at least 3 years of supervisory experience
  • Good command of written spoken English & Chinese 
  • Independent, detail-minded, Self-initiative and able to work under pressure
  • E-Store experiences will be definitely advantage

Interested parties please send full resume with followings to ryan @peoplus.com.hk
1. Current & Expected Salary
2. Date of Availability 
3. Quoting the Emp. Ref. No. : RM180323-02
4. Date of Achievement : Academic Result

For a confidential discussion about this role please contact Ryan at 3998 4490

All personal data provided by job applicants will be used for recruitment purpose only.