RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Customer Service Officer 客 戶 服 務 代 表 (Logistic / KLB / $16k+)

Job level Entry
Work exp Minimum 1 Year
Education Associate Degree
Location
Kowloon Bay
Employment type
Industry Freight Forwarding / Logistics / Delivery
Job function Logistics / Transportation > Customer Services
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 17/01/2019

Job responsibilities:

  • Providing quality customer services to local and international clients through hotline service;
  • Handling shipment tracing record for customers;
  • Providing up-selling and cross-selling service to customers;
  • Handling customer complaints and enquiries, and providing relevant solutions.

 

Requirements:

  • Higher diploma or above,
  • Minimum 1 year customer service experience, preferably in tourism, hotel industry;
  • Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage;
  • Good interpersonal, communications, problem solving and telephone handling skills.

 

**Fresh graduates of Degree/ Associate Degree with part-time CS experience will also be considered.