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Founded in 2000, Apex Oriental HR Consultants Limited is sourcing right candidates for our premier clients for positions in various levels.

For more information, please call us at 2333-1230 or email to cv@apexhr.hk.

Founded in 2000, Apex Oriental HR Consultants Limited is sourcing right candidates for our premier clients for positions in various levels. For more information, please call us at 2333-1230 or email to cv@apexhr.hk.

Founded in 2000, Apex Oriental HR Consultants Limited is sourcing right candidates for our premier clients for positions in various levels.

For more information, please call us at 2333-1230 or email to cv@apexhr.hk.

Customer Service Officer

Job level Entry
Work exp 1 Year To 15 Years or above
Education F.5 - F.7 or DSE
Skill Microsoft Office and Outlook
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Kwun Tong Kowloon, Hong Kong
Employment type Full Time
Benefits 5-day week, Medical plan
Industry Information Technology
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Others
Published On 15/06/2018 2018-06-15

We are looking for dynamic and high caliber customer service executives on behalf of our client, a leading IT and communication service provider specializing in hosting and cloud application.

 

Responsibilities:

  • Provide quality frontline customer service to the customers
  • Respond to the enquiries from the customers promptly and resolve the problems and complaints in a professional way
  • Handle service agreements and billings to customers
  • Collaborate with internal departments to process and follow up sales orders
  • Provide administrative and clerical support to the department
  • Perform ad-hoc duties and projects as assigned

Requirements:

  • F.5 / DSE graduate or above
  • At least 1 year’s relevant experience in customer service is advantageous
  • Experienced in handling incoming phone enquiries
  • Good command of both written and spoken English and Cantonese, Mandarin is a plus
  • Excellent telephone manner and problem solving skill
  • Helpful, patient, pro-active and willing to learn
  • Proficiency in Microsoft Office and Outlook

Working Location: Kwun Tong

 

If you are interested in this position, please submit your CV with current & expected salary and availability (in Word format) by clicking ‘APPLY NOW’, or sending to cv@apexhr.hk or by post to Unit 2, 20/F, Malaysia Building, 50 Gloucester Road, Wanchai, Hong Kong. For more information, please contact Mr. Kong at 2333-1230.

Personal data collected will be used for recruitment purpose only. Only shortlisted candidates will be notified.