Founded in 2000, Apex Oriental HR Consultants Limited is sourcing right candidates for our premier clients for positions in various levels. For more information, please call us at 2333-1230 or click 立即申請.

Founded in 2000, Apex Oriental HR Consultants Limited is sourcing right candidates for our premier clients for positions in various levels.

For more information, please call us at 2333-1230 or click .

Customer Service Officer

Job level Entry
Work exp 1 Year To 15 Years or above
Education F.5 - F.7 or DSE
Skill Microsoft Office and Outlook
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Kwun Tong
Employment type Full Time
Benefits 5-day week, Medical plan
Industry Information Technology
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Others
Published On 15/06/2018

We are looking for dynamic and high caliber customer service executives on behalf of our client, a leading IT and communication service provider specializing in hosting and cloud application.

 

Responsibilities:

  • Provide quality frontline customer service to the customers
  • Respond to the enquiries from the customers promptly and resolve the problems and complaints in a professional way
  • Handle service agreements and billings to customers
  • Collaborate with internal departments to process and follow up sales orders
  • Provide administrative and clerical support to the department
  • Perform ad-hoc duties and projects as assigned

Requirements:

  • F.5 / DSE graduate or above
  • At least 1 year’s relevant experience in customer service is advantageous
  • Experienced in handling incoming phone enquiries
  • Good command of both written and spoken English and Cantonese, Mandarin is a plus
  • Excellent telephone manner and problem solving skill
  • Helpful, patient, pro-active and willing to learn
  • Proficiency in Microsoft Office and Outlook

Working Location: Kwun Tong

 

If you are interested in this position, please submit your CV with current & expected salary and availability (in Word format) by clicking ‘’, or sending to or by post to Unit 2, 20/F, Malaysia Building, 50 Gloucester Road, Wanchai, Hong Kong. For more information, please contact Mr. Kong at 2333-1230.

Personal data collected will be used for recruitment purpose only. Only shortlisted candidates will be notified.