About this employer QFPay Haojin Fintech Limited QFPay, headquared in Beijing, is China's largest service platform for merchants providing a series of business solutions and value-added services, including integrated online and offline payment services, like Wechat Pay and Alipay, as well as digital...
About this employer

QFPay Haojin Fintech Limited

QFPay, headquared in Beijing, is China's largest service platform for merchants providing a series of business solutions and value-added services, including integrated online and offline payment services, like Wechat Pay and Alipay, as well as digital business solutions. Up till now, there are more than a million merchants using our services all over China.

We need someone like YOU to be a part of our growing team. Our office is lively, agile and energetic, though often busy. We have an open work culture, great for you to work in and grow. An opportunity is available to learn the most popular payment solutions.

Customer Service Officer

Job level Entry
Work exp Minimum 1 Year
Education F.5 - F.7 or DSE
Location
Lai Chi Kok
Employment type Full Time
Industry Information Technology
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 19/10/2018

 

Job Descriptions 

• Provide professional Customer Service via hotline and emails

• Liaising and building rapport with Merchants and Partners

• Work closely with internal parties to handle customer comments, inquiries or complaints

• Support on operations duties, handle application form and collect information from merchant

• Perform other ad-hoc duties as required

 

Job Requirements

 

• F.5 / Diploma or above

• Well Organized, Detail-Oriented, Self-Starting, Charismatic Communication Skills

• Good proficiency in MS Office with English and Chinese typing.

• At least 1 year working experience in Customer Service field.

• With CS hotline experience is preferred.

• Good command in written and spoken English and Cantonese/Mandarin.

• Immediate available is preferred