YesStyle.com is the first online retailer in Asia to globally distribute a wide range of fashion and beauty products from the region. The sister website of YesAsia.com, the world's No. 1 Asian Entertainment retailer, YesStyle.com aims to establish a new online standard for fashion and beauty shopping....

YesStyle.com is the first online retailer in Asia to globally distribute a wide range of fashion and beauty products from the region. The sister website of YesAsia.com, the world's No. 1 Asian Entertainment retailer, YesStyle.com aims to establish a new online standard for fashion and beauty shopping. We invite you to join us as:

 

Customer Service Officer

Job level Entry
Work exp 1 Year To 2 Years
Education Bachelor Degree
Location
Kwai Fong
Employment type Full Time
Benefits 5-day week, Dental plan, Medical plan
Industry Retail - Others
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Others
Published On 26/10/2018
ref. CSO/10/26/CP

Responsibilities :

  • Handle customers complaints & enquiries, including answering email & phone calls.
  • Initiate, plan and execute cross-departmental customer- enhancement projects and follow-ups
  • Maintain customer orders
  • Inspect product quality, check order report & side tasks and follow up ad-hoc tasks


Requirements :

  • Degree holder
  • Minimum 1 year experience in CS field
  • Excellent command of spoken and written English (with Cantonese and Mandarin an advantage)
  • Proven experience in replying to email inquiries from customers
  • Computer literate, proficiency in MS Office and Access
  • Chinese typing an advantage
  • Experience in e-commerce industry will be an added advantage
  • Open minded, flexible and able to work in a highly dynamic, high pressure environment and meeting tight deadline
  • Logical problem solving skill & able to multi-task.
  • Customer-oriented
  • Able to work under minimum supervision
  • Interested in entertainment & fashion products
  • Must be a team-player
  • Shift duties 5 days a week (including public holidays and weekends)
  • Mon-Fri: between 8:00-20:00; Public holidays and weekends: 8:00-16:45


We offer a generous remuneration package including Performance Bonus and Long Service Recognition Program, MPF, Medical Insurance, Staff Purchase Discount and Training & Development Program.

Please send your full resume stating our reference code, job title, your current and expected salary by clicking for application.

To know more about our company, please visit our websites of www.yesasia.com and www.yesstyle.com.

All information provided by applicants will be treated in strict confidence and used only for the recruitment purpose in accordance with employer's data policies.