We are a leading mobile phone retail chain in Hong Kong. To cope with our business strategies and rapid expansion, we are looking for qualified professionals for the following position:
We are a leading mobile phone retail chain in Hong Kong. To cope with our business strategies and rapid expansion, we are looking for qualified professionals for the following position:

Customer Service Officer

Job level Middle
Education Bachelor Degree
Location
Kwai Fong
Employment type Full Time
Benefits Dental plan, Education subsidies, Shuttle bus, Medical plan, Performance bonus
Industry Retail - Others
Job function Sales / Business Development / Customer Service > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Quality Control / Quality Assurance > Quality Control & Assurance
Published On 12/01/2019

Responsibilities:

  • Assist the director and manager to deliver quality customer service and handle customer enquiries, requests and complaints via phone, email and other channels on products and services
  • Respond to customer enquiries and provide solutions and information within the standard service time
  • Act as a key contact point for both internal and external customers regarding customer service
  • Handle ad hoc sales activities administration (e.g. B2B quotations, orders follow-up and enquiries)
  • Provide day-to-day administrative support to the department
  • Perform other ad hoc duties assigned by superiors

Requirements:

  • Degree holder in any disciplines with at least 5 years’ customer service in the retail industry
  • With proved track record on handling Customer Service Hotline
  • A good team player with the ability to work independently and under pressure.
  • Customer-oriented and problem solving skill.
  • Positive attitude, work independently, attentive to details and organizing skills.
  • Good telephone manner and communication skill.
  • Good command of written and spoken English and Chinese, proficiency in Putonghua is a must
  • Competent in MS Office, good in Excel
  • Immediate availability preferred.

Free shuttle bus service to / from Kwai Fong MTR is provided

Please apply in confidence with full resume, listing present and expected salary and availability by clicking the below.

All information will be used for recruitment purpose only.  

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