We are a leading mobile phone retail chain in Hong Kong. To cope with our business strategies and rapid expansion, we are looking for qualified professionals for the following position:
We are a leading mobile phone retail chain in Hong Kong. To cope with our business strategies and rapid expansion, we are looking for qualified professionals for the following position:

Customer Service Officer

Job level Middle
Education Bachelor Degree
Location
Kwai Fong
Employment type Full Time
Benefits Dental plan, Education subsidies, Shuttle bus, Medical plan, Performance bonus
Industry Retail - Others
Job function Sales / Business Development / Customer Service > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Quality Control / Quality Assurance > Quality Control & Assurance
Published On 12/01/2019

Responsibilities:

  • Assist the director and manager to deliver quality customer service and handle customer enquiries, requests and complaints via phone, email and other channels on products and services
  • Respond to customer enquiries and provide solutions and information within the standard service time
  • Act as a key contact point for both internal and external customers regarding customer service
  • Handle ad hoc sales activities administration (e.g. B2B quotations, orders follow-up and enquiries)
  • Provide day-to-day administrative support to the department
  • Perform other ad hoc duties assigned by superiors

Requirements:

  • Degree holder in any disciplines with at least 5 years’ customer service in the retail industry
  • With proved track record on handling Customer Service Hotline
  • A good team player with the ability to work independently and under pressure.
  • Customer-oriented and problem solving skill.
  • Positive attitude, work independently, attentive to details and organizing skills.
  • Good telephone manner and communication skill.
  • Good command of written and spoken English and Chinese, proficiency in Putonghua is a must
  • Competent in MS Office, good in Excel
  • Immediate availability preferred.