Hong Kong Internet Registration Corporation Limited (HKIRC) is a non-profit and non-statutory corporation responsible for the overall administration of “.hk” domain name system, a critical internet infrastructure in Hong Kong. HKIRC is also responsible for the cooperation with local and international...

Hong Kong Internet Registration Corporation Limited (HKIRC) is a non-profit and non-statutory corporation responsible for the overall administration of “.hk” domain name system, a critical internet infrastructure in Hong Kong. HKIRC is also responsible for the cooperation with local and international bodies on issues relating to the development and administration of internet domain name systems. We are looking for highly motivated, responsible, independent and proactive candidates for the post of:

Customer Service Officer (5-day work)

Job level Entry
Work exp Minimum 3 Years
Education Diploma / Certificate
Location
Southern District
Employment type Full Time
Benefits Dental plan, Education subsidies, 5-day week, Medical plan, Performance bonus
Industry Internet / Digital / eCommerce
Job function Sales / Business Development / Customer Service > Business Development
Sales / Business Development / Customer Service > Customer service / Sales Support
Engineering > Telecommunication / Wireless / Radio
Published On 14/09/2019

JOB DESCRIPTION

Responsibilities:

  • Responsible for day-to-day operational support
  • Handle enquiries and complaints in an efficient and effective manner
  • Assist to monitor customers' renewal and application progress
  • Co-ordinate with other departments on development projects
  • Assist to prepare customer service reports
  • Conduct checking on system work flow
  • Handle ad hoc projects and other duties as assigned



Requirements
:

  • Diploma or above with some customer service experience (fresh graduate will also be considered)
  • Working experience in e-commerce business is preferred
  • Excellent communication and customer service skills
  • Customer focus, be able to work under pressure and multi-tasking with good time management skill
  • Responsive and be able to work with other team members
  • Good command of written and spoken English and Chinese
  • Fluency in Putonghua is preferable
  • Proficient in using basic computer software and Chinese word processing
  • Immediate available is an advantage


Shuttle buses between Tai Wai, Mei Foo, Olympic, Kowloon Tong, Lam Tin, Hang Hau, Sheung Wan, Kennedy Town and Cyberport are available.


Attractive remuneration and fringe benefits will be offered to the right candidates.  Interested parties please send Resume with Expected Salary (a must) to the HR Manager at Unit 501, Level 5, Core C, Cyberport 3, 100 Cyberport Road, Hong Kong or email by clicking .

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the company’s notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance.