Neo-Health Group (www.neohealth.com.hk) is a Hong Kong’s leading holistic medical centre established in 2007. We have expanded in recent years to include executive health screening and other specialist testing services. Since 2014 we have been working directly with corporate clients to deliver...

Neo-Health Group (www.neohealth.com.hk) is a Hong Kong’s leading holistic medical centre established in 2007. We have expanded in recent years to include executive health screening and other specialist testing services. Since 2014 we have been working directly with corporate clients to deliver wellness programs and provide holistic care to our patients.

To cope with our rapid business expansion, we are looking for passionate candidate to join our team.

Customer Service Officer (Full-Time/ Part-Time)

Job level Entry
Education F.5 - F.7 or DSE
Location
Central
Employment type Full Time
Benefits Dental plan, Medical plan
Industry Medical Services / Pharmaceutical / Hospitals
Job function Medical Services > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 28/06/2019

Job Responsibilities:

  • Handle telephone and email enquiries
  • Provide high quality customer service for patients
  • Assist with check-in/check-out by reviewing appointment status
  • Perform cashiering functions as it relates to co-payments or other patient payments/collection 
  • Prepare customer service-related reports
  • Provide clerical support & filing
  • Ad-hoc projects may be assigned as needed

Requirements:

  • F.5/HKDSE or above with good command of spoken and written English, Cantonese and Mandarin
  • Fresh graduate is also welcome
  • Proficient in Microsoft Excel and Word 
  • Self-motivated, detail-oriented and multi-tasking
  • Good communication skills and manner is a must 
  • For Part-time post: Saturday and Sunday work is required 

Please state clearly whether part-time/full-time is more suitable

We welcome all job seekers to apply to any of our open positions, please send your resume and expected salary to us. All information received will be kept in strict confidential and only for recruitment purpose.