RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Customer Service Officer (Inbound call centre, Fresh Welcomed)

Job level Entry
Work exp 1 Year To 5 Years
Education Diploma / Certificate
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Full Time
Benefits 13-month pay, 5-day week, Competitive pay, Dental plan, Discretionary bonus, Education subsidies, General holidays, Guaranteed bonus, Insurance plan, Medical plan, MPF, Performance bonus, Year-end bonus
Industry Freight Forwarding / Logistics / Delivery
Job function Logistics / Transportation > Customer Services
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Travel / Tourism > Customer Service / Guest Relations
Published On 18/02/2019

Main duties

  • Responding to inbound calls regarding to customers' enquiries and complaints
  • Assisting to the tracking of status for customers
  • Performing data input and updating new customers' status into system
  • Ad hoc duties

 

Requirements

  • HKCEE / HKDSE or above preferably with 1 year of experience in the service industry
  • Proficiency in spoken English, Mandarin and Cantonese
  • Basic PC skills
  • Fresh graduates with good language skills will be considered

 

Benefits

  • Two-month guaranteed Year-End Bonus
  • Performance-based Incentives (Monthly & Semi-annually
  • Medical and Dental Insurance
  • 14 days' of annual leave
  • Discounted Flight Tickets
  • Join-in bonus Up to $8,000