RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Customer Service Officer (Logistics / 15-16K)

Job level Entry
Location
Within Hong Kong
Benefits 5-day week, Competitive pay
Industry Freight Forwarding / Logistics / Delivery / Warehousing
Job function Administration > Administration / Operation Manager
Catering / Hospitality > Customer Service / Ambassador
Logistics / Transportation > Customer Services
Published On 23/03/2020

 

 

Main responsibilities:

  • Provide customers with excellent quality of service through hotline
  • Resolve customers’ issues right the first time in the most efficient way
  • Handle shipment tracing, order booking and customer complaints in a professional manner

 

Requirements:

  • Higher diploma or above
  • 1 year customer service experience, preferably in logistic industry or contact centre environment
  • Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage
  • Effective interpersonal, communications, problem solving and telephone handling skills

 

Benefits:

  • 5-day work, Shift duties between 0730 - 2230
  • Excellent remuneration package
  • Promising career path
  • Performance Bonus
  • Shift allowance