The Hong Kong Federation of Youth Groups (HKFYG) was founded in 1960 and is now the city’s largest non-profit-making youth service organisation. It has a team of 1,200 capable and competent staff members and professionals who work with enthusiasm and commitment to deliver specialised and multifarious...

The Hong Kong Federation of Youth Groups (HKFYG) was founded in 1960 and is now the city’s largest non-profit-making youth service organisation. It has a team of 1,200 capable and competent staff members and professionals who work with enthusiasm and commitment to deliver specialised and multifarious services and facilities. You are invited to join us in accompanying the young people of today as they transit into adulthood and to support and enhance the vision and mission of the HKFYG.

Customer Service Officer (Youth Worker) (User Experience Unit)

Job level Entry
Location
Aberdeen
Industry Charity / NGO / Non-Profit Org / Social Services
Job function Government / Social Services > Community Services / Non-profit Organisations
Published On 19/11/2019
ref. HKFYG-20190112-684

Job Duties and Responsibilities

  • Handle customer enquiries and requests in a tactful and timely manner
  • Perform administrative duties such as uploading content and photos to platform
  • Support the development work of platform
  • Develop and maintain strong customer relationships to ensure service quality and delivery
  • Liaise and work closely with various stakeholders for platform on-boarding and the growth of the business


Entry Requirements

Study Fields:

  • Business, Marketing, Communications, Media Management, Customer Service or any related disciplines


Knowledge, Skills and Abilities:

  • Good written, verbal and presentation skills in Chinese and English
  • Good command of Microsoft Office tools (Word, Excel and PowerPoint)
  • Experience in social media platform management is advantageous


Personal Attributes:

  • Work independently with strong sense of responsibilities
  • Self-motivated
  • Strong problem-solving skills
  • Supportive team player

 

To apply, please submit an online application at HKFYG Recruitment Portal (erecruit.hkfyg.org.hk). Candidates may be required to undergo Sexual Conviction Record Check (SCRC) if job duties involve frequent contact with children. Only shortlisted candidates will be notified to attend a written test.

hkfyg.org.hk