Customer Service Representative

Job level Entry
Work exp Minimum 2 Years
Education F.5 - F.7 or DSE
Language Chinese - Cantonese, Chinese - Mandarin, English
Location Kowloon Bay
Employment type Permanent
Benefits 5-day week, Discretionary bonus, Education subsidies, Dental plan, Insurance plan
Industry Information Technology
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Sales / Business Development / Customer Service > Others
Published On 23/09/2016

 The Job:

  • Respond to customer inquiries and provide solutions via different communication channels
  • Process customer transactions in a timely and accurate manner
  • Collect feedback and understand customer's needs
  • Prepare documentation and perform other administrative tasks

The Person:

  • F.5 graduate with 5 or more passes in HKCEE including English (Syllabus B)
  • 2 years’ experience in contact centre or customer service field
  • Strong customer service mindset and excellent telephone manner
  • Good problem solving skill
  • Positive Thinking and willing to learn
  • Proficient PC skills
  • Good command of spoken English, Cantonese and Putonghua

We offer 5-day work, attractive remuneration and benefits package to the right candidate. 

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to the Human Resources and Administration Division, Ricoh Hong Kong Limited, by e-mail to or by fax 2833 7891.

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.